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Telephone: 01908 564 584
Email: info@engraveuk.co.uk
Specialist Engraver and Classic Cobblers

Frequently Asked Questions

CAN I RETURN AN ITEM IF IT IS NOT WHAT I WANTED?

At Engrave UK we know that finding the perfect gift can sometimes be difficult. Please refer to our returns policy under terms and conditions for full details.

HOW CAN I TRACK AN ORDER I HAVE PLACED?

All orders are shipped with a tracking number. If you would like to know your tracking number please call us on +44(0)1908 564 584 or pop by our shop in Stony Stratford.

CAN I PAY BY CREDIT CARD OVER THE PHONE FOR MY ORDER?

If you wish to pay by credit card over the phone please call +44(0)1908 564 584 or again pop into our cozy high street shop.

ARE MY PERSONAL AND PAYMENT DETAILS SECURED?

Your personal details are held only by us and we would not pass them on to a third party. Neither do we do keep credit card numbers after a transaction has been placed.

HOW DO I CONTACT ENGRAVE UK?

All our contact details can be viewed at the contact page.

How will I know when my goods are on the way?

As soon as your goods are dispatched you will receive an email confirming this to you, which will also confirm the expected delivery date.

I’m not sure if I will be in when my goods are delivered, what will happen?

All of our goods are sent via courier for your protection and to guarantee delivery. If you are not at the specified delivery address at the 1st attempt, a calling card will be left allowing you to choose re-delivery when convenient or to collect in person from a local depot.

Is it possible to deliver to an alternate address?

At the time of placing your order, it is possible to specify the delivery address which is clearly explained during the process.

I have some special requirements, will you be able to assist?

We want your experience in buying from us to be as easy and enjoyable as possible. We are always happy to talk to our customers over the phone. If you would rather speak to a member of staff to talk through your requirements we are always ready to help.

I would like more information on a product, can you help?

It isn’t always easy to convey quality, weight and feel of a trophy or gift on a website. If you have a question which is not explained please feel free to contact us.

How do I know you have the items in stock?

There is a huge selection of trophies available. We carry the most popular ones in stock in our specialist engravers in Stony Stratford (https://engraveuk.co.uk/product-category/engraved-gifts). If you require products which we have to order in from our suppliers we can arrange for them to send directly to you or you collect from our two branches in the local area. Ordered products not in stock can be delivered and engraved within 3 – 5 working days dependent on the wording or logos you may require.

I have another question

We’re always pleased to answer any questions you may have or assist you in placing an order. Just ring us on 01908 564584

You can contact us in whichever way suits you best (please see our contact page)